Funnel Status

X Ads and X Organic data sources in Delayed state for Subset of report types

Update - We’ve identified an issue in how X’s API returns data in relation to time zones, which can affect how performance metrics line up to dates in your reports. We’re working with X, who have acknowledged the issue and are working on a correction. We’re keeping the X connector in a blocked state until we’ve verified that the data we receive matches what we expect for accurate reporting. We expect to share a further update by the end of the week
Apr 22, 2026 - 14:57 CEST

Update - We have made further progress with X on restoring downloads, but we are still validating that the data fully matches your reporting periods and is safe to rely on. Until that is confirmed, we are not writing new data for the affected X Ads and X Organic configurations, so we do not replace existing correct figures with values that may be misaligned.

X has confirmed they are treating the underlying platform issues as a high priority. We remain in close contact with them and will post the next update when we can either confirm reliable delivery or share a clearer timeline.
Apr 19, 2026 - 23:29 CEST

Update - In collaboration with X we now got a bit further in finding ways to get the X Ads and X organic connectors up and working. However we are still validating if the workaround produces valid data, and can be scaled. The focus is currently on getting X ads working first, and X organic secondly.
Apr 17, 2026 - 17:34 CEST

Update - During conversation with X dev team, the issues are known and they are working on it with highest prio. However, no ETA when it can be solved.
Apr 16, 2026 - 19:06 CEST

Update - We are continuing to work on a fix for this issue.
Apr 13, 2026 - 15:06 CEST

Identified - We have identified an issue where X endpoints we are using for specific reports are not returning data.
Our hypothesis is that this is due to the major update on X Ad platform.

Sources with the issue:
X Ads
- All configuration except Campaign Non-Agg
X Organic
- Tweet Activity (User insights is working)

The issue has been reported by multiple other vendors.
The issues started 2026-04-10.

We are working on findings ways around the issue.
See also related Status page X Ads - Missing data since 26 March https://status.funnel.io/incidents/dsyj3s7hzrzf
Apr 11, 2026 - 13:33 CEST

Facebook Ads - Data delays

X Ads - Missing data since 26 March

Identified - After discussion with X, the discrepancies are due to a major overhaul of the X adstack between the period of 3.14 through 3.31.
Still investigating when and if the reporting will be back to normal
Apr 07, 2026 - 19:55 CEST

Update - We have made progress in our investigation into the data issues affecting X Ads sources.
We have identified two separate issues contributing to the disruption, both not only limited to Funnel but confirmed across the broader X Ads API ecosystem:

Intermittent errors when retrieving campaign data. This caused some downloads to fail entirely. Based on our monitoring, this issue has largely subsided.

Incomplete or missing metrics for certain ad configurations, some X Ads sources are returning incomplete data for metrics such as impressions, clicks, and cost. This issue appears to still be ongoing and is not limited to Funnel.

We are continuing to monitor both issues closely. Sources affected by the first issue has successfully been resolved.
For the second issue, we are tracking the situation and will trigger re-syncs once complete data is available.

We understand this impacts your reporting and continue to treat this with the highest priority.
Apr 03, 2026 - 17:02 CEST

Investigating - We're aware of an issue where some customers are not seeing data after 2026-03-26 for their X Ads sources. We're currently investigating the cause.
Apr 01, 2026 - 11:41 CEST

About This Site

This is the status page for Funnel. It is used for announcing technical issues and posting updates as issues are diagnosed and resolved.

It was put in place in November 2019, which means you will not find information about prior issues.

Funnel Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 23, 2026

No incidents reported today.

Apr 22, 2026

Amazon Seller Central & Amazon Vendor Central – Delayed imports

Resolved - This issue is resolved. Data sources that have experienced delays as a result of this incident will be up-to-date within a few hours.
Apr 22, 12:52 CEST

Monitoring - We identified the issue and just deployed a fix. We are monitoring affected data sources to ensure everything works as expected.
Apr 22, 11:03 CEST

Investigating - We have observed an escalated number of failing import jobs for our Amazon Seller Central and Amazon Vendor Central connectors. Most data sources appear to be affected.

We are currently investigating the cause of this issue.
Apr 21, 16:48 CEST

Apr 21, 2026

Apr 20, 2026

No incidents reported.

Apr 19, 2026

Apr 18, 2026

No incidents reported.

Apr 17, 2026

Apr 16, 2026

Facebook Ads – Import delays

Resolved - Closing issue since the correction made 6th of March.
We still see a handful of sources not working with the correction due to the complexity. But this is handled as support issues
Apr 16, 16:13 CEST

Update - While the temporary fix is still in place and is allowing data sources to resume downloading data, we are also in the process of providing info to Meta. We are awaiting for Meta's technical feedback on the matter.
Mar 6, 15:11 CET

Update - We are continuing to investigate the root cause of the recent data delays and are currently awaiting further technical feedback from Meta. To restore service in the meantime, we have deployed a temporary fix. While this allows data sources to resume downloading successfully, please note that a very small subset of ads will temporarily omit the bid_amount field. Most reporting delays have now been resolved and we will update when we have more information.
Feb 13, 15:30 CET

Investigating - We are currently investigating an issue causing data delays across several Facebook Ads data sources. Our requests are receiving "Internal Server Error" responses from the Meta API.

This has been escalated to Meta for investigation. As this is an upstream issue on their end, we are awaiting their feedback and will provide updates as they become available.
Feb 9, 16:56 CET

TikTok - Missing values for several Ad level fields

Resolved - Postmortem:
The issue was due to a change of download schedule for TikTok that resulted in long download cues.

We have implemented observability and gardrails for this type of issue happen again
Apr 16, 14:48 CEST

Monitoring - A fix has been implemented and we're monitoring the results.
Mar 24, 17:12 CET

Investigating - We're aware of missing values for several Ad level fields for the TikTok connector, such as Ad status, Video ID, Ad landing page URL and more.
We're currently investigating the cause.
Mar 20, 15:24 CET

Apr 15, 2026

No incidents reported.

Apr 14, 2026

Unresolved incident: Facebook Ads - Data delays.

Apr 13, 2026

Apr 12, 2026

No incidents reported.

Apr 11, 2026

Apr 10, 2026

Google Looker Studio - Connector not working

Resolved - Everything working as normal, we consider this issue to be resolved.
Apr 10, 10:46 CEST

Monitoring - Google has informed us that: "The issue with Looker Studio has been resolved for all affected customers".

Funnels Google Looker Studio Connector are now working as normal.

We will continue to monitor the situation.
Apr 9, 18:40 CEST

Identified - Google has identified that some customers experience errors loading Community Connectors. They are working on mitigating the issue.

We will monitor and update when we have new information from Google.
Apr 9, 17:32 CEST

Investigating - There is an issue with Funnels Google Looker Studio Connector not responding and data is not loading in reports.

We are currently investigating the cause.
Apr 9, 16:58 CEST

Apr 9, 2026