All Systems Operational
About This Site
This is the status page for Funnel. It is used for announcing technical issues and posting updates as issues are diagnosed and resolved.
It was put in place in November 2019, which means you will not find information about prior issues.
Funnel
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 5, 2025
No incidents reported today.
Nov 4, 2025
No incidents reported.
Nov 3, 2025
No incidents reported.
Nov 2, 2025
No incidents reported.
Nov 1, 2025
No incidents reported.
Oct 31, 2025
No incidents reported.
Oct 30, 2025
No incidents reported.
Oct 29, 2025
No incidents reported.
Oct 28, 2025
Resolved -
We experienced delayed exports due to an outage from AWS from 18:00 - 03:00 CET on the 28th of October in us-east-1. This outage affected several of our services which resulted in the delays. The services were back online as soon as the outage was fixed by AWS.
Oct 28, 18:00 CET
Oct 28, 18:00 CET
Oct 27, 2025
No incidents reported.
Oct 26, 2025
No incidents reported.
Oct 25, 2025
No incidents reported.
Oct 24, 2025
No incidents reported.
Oct 23, 2025
Resolved -
This incident has been resolved.
Oct 23, 09:51 CEST
Oct 23, 09:51 CEST
Update -
After resolving the Data Sources page issues, we have not received any further reports of issues and are therefore considering this incident closed.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the process.
Oct 22, 09:02 CEST
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the process.
Oct 22, 09:02 CEST
Update -
The issues affecting the Data Sources page have now been resolved.
We are continuing to monitor all systems closely to ensure that all functionality is fully back to normal.
Oct 21, 15:58 CEST
We are continuing to monitor all systems closely to ensure that all functionality is fully back to normal.
Oct 21, 15:58 CEST
Update -
Most Funnel services have now returned to normal. The Data Sources page is the main area still affected.
Right now, you may see an outdated view of your Data Sources. You can still add, remove, and edit sources, and these actions work as expected. However, changes will not immediately appear on the Data Sources page. Newly added sources will show in Data Explorer and Exports, while removed sources will not.
We are working to restore the page to normal operation and will provide an update once it is fully resolved.
Oct 21, 13:30 CEST
Right now, you may see an outdated view of your Data Sources. You can still add, remove, and edit sources, and these actions work as expected. However, changes will not immediately appear on the Data Sources page. Newly added sources will show in Data Explorer and Exports, while removed sources will not.
We are working to restore the page to normal operation and will provide an update once it is fully resolved.
Oct 21, 13:30 CEST
Update -
AWS has resolved the underlying issue in the us-east-1 region and systems have been stable for several hours. Funnel is operational again, though some background processing (such as data syncing and exports) may still be slower than normal.
We will continue to monitor performance closely and post another update if there are any further impacts.
Oct 21, 07:10 CEST
We will continue to monitor performance closely and post another update if there are any further impacts.
Oct 21, 07:10 CEST
Update -
We’re continuing to monitor the ongoing AWS incident. While we’re seeing gradual recovery, Funnel services are not yet performing as expected.
Downloads and exports have started to recover, but some users may still experience delays or errors in the app.
Our team is closely tracking the situation and working to restore full functionality as soon as possible.
Oct 20, 16:03 CEST
Downloads and exports have started to recover, but some users may still experience delays or errors in the app.
Our team is closely tracking the situation and working to restore full functionality as soon as possible.
Oct 20, 16:03 CEST
Update -
AWS is reporting continued signs of recovery:
“We continue to observe recovery across most of the affected AWS services. Global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share.”
As systems stabilize, some Funnel processes may still experience degraded performance, including:
- Access to the Funnel app
- Scheduled exports
- Retrieval of new data
Our team is actively working to restore full performance as quickly as possible. We appreciate your patience as services return to normal.
Oct 20, 12:28 CEST
“We continue to observe recovery across most of the affected AWS services. Global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share.”
As systems stabilize, some Funnel processes may still experience degraded performance, including:
- Access to the Funnel app
- Scheduled exports
- Retrieval of new data
Our team is actively working to restore full performance as quickly as possible. We appreciate your patience as services return to normal.
Oct 20, 12:28 CEST
Monitoring -
Earlier today, Funnel experienced a period of complete downtime due to a widespread AWS service disruption in the US-EAST-1 region, which impacted multiple AWS services including DynamoDB: https://health.aws.amazon.com/health/status
As a result, the Funnel app was unavailable for approximately two hours.
AWS has since implemented mitigations and reports that most services are recovering. Funnel is now operational again, but you may continue to experience some delays in data source updates and data exports as systems work through remaining backlogs.
We are closely monitoring the situation and continuing to do everything we can to bring Funnel back to its normal performance. We’ll post further updates here as recovery progresses.
We sincerely apologize for the inconvenience and appreciate your patience while we ensure everything is fully restored. (edited)
No components were marked as affected by this incident.
Oct 20, 11:57 CEST
As a result, the Funnel app was unavailable for approximately two hours.
AWS has since implemented mitigations and reports that most services are recovering. Funnel is now operational again, but you may continue to experience some delays in data source updates and data exports as systems work through remaining backlogs.
We are closely monitoring the situation and continuing to do everything we can to bring Funnel back to its normal performance. We’ll post further updates here as recovery progresses.
We sincerely apologize for the inconvenience and appreciate your patience while we ensure everything is fully restored. (edited)
No components were marked as affected by this incident.
Oct 20, 11:57 CEST
Oct 22, 2025