All Systems Operational
About This Site
This is the status page for Funnel. It is used for announcing technical issues and posting updates as issues are diagnosed and resolved.
It was put in place in November 2019, which means you will not find information about prior issues.
Funnel
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 31, 2026
No incidents reported today.
Jan 30, 2026
Resolved -
Export queues have remained at normal levels, and exports have been processing as expected for the past four hours.
We now consider this incident resolved. Our teams will continue with follow-up investigation to fully understand the root cause and ensure we prevent similar issues in the future.
We’re very sorry for the disruption this caused and sincerely thank you for your patience while we worked to resolve the issue.
Jan 30, 16:42 CET
We now consider this incident resolved. Our teams will continue with follow-up investigation to fully understand the root cause and ensure we prevent similar issues in the future.
We’re very sorry for the disruption this caused and sincerely thank you for your patience while we worked to resolve the issue.
Jan 30, 16:42 CET
Monitoring -
Export queues have now returned to normal levels, and the system is operating as expected.
We will continue to closely monitor the situation.
We’re very sorry for the disruption this has caused.
Jan 30, 12:58 CET
We will continue to closely monitor the situation.
We’re very sorry for the disruption this has caused.
Jan 30, 12:58 CET
Identified -
We have identified the cause as a performance regression introduced in a deployment on Jan 29, 2026. While most exports were unaffected, a subset of exports starting this morning were severely impacted, which in turn caused delays for additional customers.
We have reverted the change, and export processing is now recovering.
Our teams are continuing to investigate to fully understand the issue and prevent a recurrence.
We’re very sorry for the continued disruption.
Jan 30, 12:08 CET
We have reverted the change, and export processing is now recovering.
Our teams are continuing to investigate to fully understand the issue and prevent a recurrence.
We’re very sorry for the continued disruption.
Jan 30, 12:08 CET
Investigating -
We are experiencing unusually long queue times for Funnel Exports.
We’re sorry for the disruption. We are currently experiencing significant delays affecting exports that started on Jan 30, 2026, at 06:00 CET.
Impact
• Exports may be delayed or not delivered as expected.
• This may impact your ability to move data from Funnel to your downstream destinations.
We understand how critical exports are to your workflows, and we’re taking this issue very seriously. Our Product and Development teams are actively investigating and working to resolve this as quickly as possible.
Jan 30, 10:47 CET
We’re sorry for the disruption. We are currently experiencing significant delays affecting exports that started on Jan 30, 2026, at 06:00 CET.
Impact
• Exports may be delayed or not delivered as expected.
• This may impact your ability to move data from Funnel to your downstream destinations.
We understand how critical exports are to your workflows, and we’re taking this issue very seriously. Our Product and Development teams are actively investigating and working to resolve this as quickly as possible.
Jan 30, 10:47 CET
Jan 29, 2026
No incidents reported.
Jan 28, 2026
Resolved -
The Basis API is back online again. Data sources using the connector are now up-to-date.
Jan 28, 10:01 CET
Jan 28, 10:01 CET
Investigating -
The Basis API appears to be experiencing an outage at the moment. As a result, we are currently unable to retrieve new data for Basis data sources. We have reached out to the Basis API team for further information.
Please note that this only affects the "Basis" connector, the "Basis DSP" connector is unaffected.
Jan 27, 10:58 CET
Please note that this only affects the "Basis" connector, the "Basis DSP" connector is unaffected.
Jan 27, 10:58 CET
Jan 27, 2026
Jan 26, 2026
No incidents reported.
Jan 25, 2026
No incidents reported.
Jan 24, 2026
No incidents reported.
Jan 23, 2026
Resolved -
We’re now closing this incident, as everything has been running smoothly since yesterday.
The root cause was an update to one of our supporting libraries, which led to incorrect data being shown for a period of time. We’re adding additional safeguards and monitoring to reduce the risk of this happening again.
We sincerely apologize for any inconvenience this may have caused. We know that you rely on Funnel to make confident marketing decisions, and our commitment is that your data should always be available, accurate, and trustworthy. We fell short of that expectation in this case, and we appreciate your patience while we resolved the issue.
Thank you for your understanding.
Jan 23, 13:54 CET
The root cause was an update to one of our supporting libraries, which led to incorrect data being shown for a period of time. We’re adding additional safeguards and monitoring to reduce the risk of this happening again.
We sincerely apologize for any inconvenience this may have caused. We know that you rely on Funnel to make confident marketing decisions, and our commitment is that your data should always be available, accurate, and trustworthy. We fell short of that expectation in this case, and we appreciate your patience while we resolved the issue.
Thank you for your understanding.
Jan 23, 13:54 CET
Monitoring -
We identified the issue as a change in Funnel’s query engine that was released at 10:00 AM CET (04:00 AM EST, 01:00 AM PST). The change was rolled back at 2:00 PM CET (08:00 AM EST, 05:00 AM PST).
While the change was live, incorrect metrics were produced across Funnel dashboards, Data Explorer, and data exports.
As a result, any data exports generated during this period may contain incorrect metric values.
The data will be corrected automatically on the next scheduled export, or you may choose to manually re-run exports to correct the data sooner.
We are keeping the incident open and under monitoring for a period of time to ensure that metrics remain stable and that no further issues occur.
Jan 22, 14:50 CET
While the change was live, incorrect metrics were produced across Funnel dashboards, Data Explorer, and data exports.
As a result, any data exports generated during this period may contain incorrect metric values.
The data will be corrected automatically on the next scheduled export, or you may choose to manually re-run exports to correct the data sooner.
We are keeping the incident open and under monitoring for a period of time to ensure that metrics remain stable and that no further issues occur.
Jan 22, 14:50 CET
Identified -
We have identified a potential issue introduced. Working on rolling back issue.
Jan 22, 13:51 CET
Jan 22, 13:51 CET
Investigating -
We are investigating a issue where Facebook Ads gets incorrect data. It shows up as zeroes in metric values.
Incident will be updated continuously.
Jan 22, 13:22 CET
Incident will be updated continuously.
Jan 22, 13:22 CET
Jan 22, 2026
Jan 21, 2026
No incidents reported.
Jan 20, 2026
No incidents reported.
Jan 19, 2026
No incidents reported.
Jan 18, 2026
No incidents reported.
Jan 17, 2026
No incidents reported.