Identified - This issue has been acknowledged by Meta and escalated internally by their support team.
Aug 16, 2024 - 11:11 CEST
Investigating - As of August 12 we have noted that a number of Reach and frequency reports are delayed in their downloads. The issue appears to be in Meta's API and we are cooperating with them to find the root cause.
Aug 14, 2024 - 10:22 CEST
Investigating - We're aware of an issue with the Google Trends connector that is delaying downloads. We are currently investigating and trying to work on a solution.
Jul 19, 2024 - 11:34 CEST
Resolved -
This issue is now considered resolved. Google has pointed out that certain combinations of date-parameterized custom columns are not usable with the API. We have implemented safeguards in Funnel to account for this.
All sources should be downloading as normal.
Oct 16, 16:17 CEST
Update -
We are still experiencing this issue with the SA360 API and we're working on finding a fix together with Google.
Sep 24, 09:45 CEST
Identified -
The issue started on Sep 19 when the SA360 API suddenly started to return no data for certain combinations of custom columns. We've reported the issue to Google and are waiting for a reply.
For affected data sources, mismatch may go back up to 50 days from today (Sep 20), and if your source was connected in Funnel this week it could mean all your custom column metrics are showing no data. Standard metrics are not affected.
Sep 20, 12:25 CEST
Investigating -
We're experiencing issues collecting custom column data for certain data sources. This impacts our ability to fetch new custom column data as well as historical data, and for affected sources you will experience a mismatch between the SA360 UI and Funnel.
Sep 20, 12:16 CEST
