Funnel Status

Facebook Ads - delayed downloads

Monitoring - We are still seeing issues with downloading ad creative data from Facebook for some sources due to a known issue with their API. A workaround is in place that will download all available data, we will continue to monitor this.
Sep 27, 2022 - 11:51 CEST

Update - A workaround has been deployed that will reduce the frequency of the error, some sources are still affected.
Sep 22, 2022 - 15:27 CEST

Identified - There seems to be an ongoing issue with downloading Ad creative data from the Facebook API for some customers. We are working on workaround.
Sep 21, 2022 - 16:32 CEST

Investigating - We are seeing an increased rate of errors for our Facebook Ads connector. This might result in some delays in the downloads for your Facebook Ads data sources.
Sep 20, 2022 - 16:48 CEST

LinkedIn - Delayed downloads

Identified - LinkedIn has advised that this issue relates to an API error caused when attempting to retrieve data for Carousel Ad Creatives.
Any downloads for date ranges which have data relating to Carousel Ads will therefore be delayed until LinkedIn's engineering team has resolved this issue.
Sep 26, 2022 - 16:50 CEST

Investigating - LinkedIn report types that include Creative dimensions are experiencing delays in downloads due to an issue with the LinkedIn API. We have opened a support ticket with LinkedIn.
Sep 26, 2022 - 10:29 CEST

About This Site

This is the status page for Funnel. It is used for announcing technical issues and posting updates as issues are diagnosed and resolved.

It was put in place in November 2019, which means you will not find information about prior issues.

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Past Incidents

Sep 28, 2022

No incidents reported today.

Sep 27, 2022

Unresolved incident: Facebook Ads - delayed downloads.

Sep 26, 2022

Unresolved incident: LinkedIn - Delayed downloads.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

Sep 21, 2022

Sep 20, 2022

Sep 19, 2022

Shopify - Delayed downloads

Resolved - This issue is now resolved. The restoration of historical data is complete and "customer order count" is available again.
Sep 19, 11:38 CEST

Monitoring - The issue with the field ”Customer order count” has now been resolved. We are right now working on restoring the missing historical data for this field. This should be solved within the coming days.
Sep 14, 15:46 CEST

Update - We have identified the bug causing the errors, and have implemented a temporary workaround. This bug has affected the order report and the product report if the optional fields for customer data are included. These data sources should now start downloading data. However, this results in the field ”Customer order count” being empty from this point forward. We intend to get this data back as soon as possible.

Thank you for your patience.
Sep 2, 16:01 CEST

Identified - The increased errors are due to Internal server error on Shopify's end, and we have yet to find a solution with Shopify. In the meantime we are optimizing the download schedule on our end to minimize the impact for our customers.
Aug 26, 09:16 CEST

Investigating - We are seeing an increased rate of errors for our Shopify connector. This might result in some delays in the downloads for your Shopify data sources.
Aug 18, 09:28 CEST

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

LinkedIn - Delayed Downloads

Resolved - This incident has self-resolved.
Sep 16, 13:31 CEST

Monitoring - We are seeing some delays in downloads for our LinkedIn core connector. We are currently monitoring the issue and will escalate to LinkedIn's support if the issue escalates.
Sep 14, 14:37 CEST

Sep 15, 2022

No incidents reported.

Sep 14, 2022