Monitoring - We are still seeing issues with downloading ad creative data from Facebook for some sources due to a known issue with their API. A workaround is in place that will download all available data, we will continue to monitor this.
Sep 27, 2022 - 11:51 CEST
Update - A workaround has been deployed that will reduce the frequency of the error, some sources are still affected.
Sep 22, 2022 - 15:27 CEST
Identified - There seems to be an ongoing issue with downloading Ad creative data from the Facebook API for some customers. We are working on workaround.
Sep 21, 2022 - 16:32 CEST
Investigating - We are seeing an increased rate of errors for our Facebook Ads connector. This might result in some delays in the downloads for your Facebook Ads data sources.
Sep 20, 2022 - 16:48 CEST
Identified - LinkedIn has advised that this issue relates to an API error caused when attempting to retrieve data for Carousel Ad Creatives. Any downloads for date ranges which have data relating to Carousel Ads will therefore be delayed until LinkedIn's engineering team has resolved this issue.
Sep 26, 2022 - 16:50 CEST
Investigating - LinkedIn report types that include Creative dimensions are experiencing delays in downloads due to an issue with the LinkedIn API. We have opened a support ticket with LinkedIn.
Sep 26, 2022 - 10:29 CEST
This issue is now resolved. The restoration of historical data is complete and "customer order count" is available again.
Sep 19, 11:38 CEST
The issue with the field ”Customer order count” has now been resolved. We are right now working on restoring the missing historical data for this field. This should be solved within the coming days.
Sep 14, 15:46 CEST
We have identified the bug causing the errors, and have implemented a temporary workaround. This bug has affected the order report and the product report if the optional fields for customer data are included. These data sources should now start downloading data. However, this results in the field ”Customer order count” being empty from this point forward. We intend to get this data back as soon as possible.
Thank you for your patience.
Sep 2, 16:01 CEST
The increased errors are due to Internal server error on Shopify's end, and we have yet to find a solution with Shopify. In the meantime we are optimizing the download schedule on our end to minimize the impact for our customers.
Aug 26, 09:16 CEST
We are seeing an increased rate of errors for our Shopify connector. This might result in some delays in the downloads for your Shopify data sources.
Aug 18, 09:28 CEST
This incident has self-resolved.
Sep 16, 13:31 CEST
We are seeing some delays in downloads for our LinkedIn core connector. We are currently monitoring the issue and will escalate to LinkedIn's support if the issue escalates.
Sep 14, 14:37 CEST