Funnel Status

360 - Delayed downloads

Update - We are still exploring ways to restore functionality to our 360 integration. This will most likely be a long process.

For the time being, we recommend logging in to the 360 dashboard and generating reports manually, then importing those to Funnel using the File Import feature.
Aug 15, 2023 - 11:55 CEST

Investigating - All 360 sources are currently not downloading any data due to some changes on the platform side. We're investigating this issue and will update the status page when progress has been made.
May 22, 2023 - 11:30 CEST

Baidu – Issues with connecting new data sources

Update - We have noticed that existing data sources are now starting to fail to import data. The API tokens for these data sources have begun to expire, and due to the new authorization method required by the Baidu API, we cannot update these tokens. We are still working on upgrading our Baidu integration to support the new authorization method, but due to new requirements it could be a lengthy process.

We will continue to post updates on our progress here.

As a temporary solution, we recommend exporting reports manually from the Baidu Ads dashboard and importing them to Funnel using our File Import feature. Please refer to this article for more information on the File Import process: https://help.funnel.io/en/articles/4528018-file-import-import-your-own-data
Apr 27, 2023 - 10:22 CEST

Investigating - We are currently experiencing issues when connecting new Baidu data sources to Funnel. The requirements for authenticating to the Baidu Ads API have changed, and we are currently investigating what must be done on our end in order to restore full functionality to our integration.

Existing data sources appear to be unaffected, and are currently downloading as intended.
Apr 11, 2023 - 13:36 CEST

About This Site

This is the status page for Funnel. It is used for announcing technical issues and posting updates as issues are diagnosed and resolved.

It was put in place in November 2019, which means you will not find information about prior issues.

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Operational

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Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 4, 2023

No incidents reported today.

Oct 3, 2023

X Organic – Data mismatches (Video metrics)

Resolved - This incident has been resolved.
Oct 3, 13:26 CEST

Monitoring - Organic video metrics are still unavailable. We are awaiting a response from Twitter API support regarding the availability and retrieval of these metrics.
Jun 12, 17:36 CEST

Update - This issue is not yet resolved for video metrics. Non-video metrics, such as impressions, are being fetched correctly.
Jun 9, 10:14 CEST

Update - When investigating this we have found that the mismatches appear to be related to fetching video metrics. We will temporary stop fetching video metrics for the Twitter Organic Tweet Activity report. This should ensure that non-video metrics, such as impressions, will match.

We will continue to investigate the issue.
May 26, 14:36 CEST

Identified - We are experiencing an increase in mismatches for the Twitter Organic connector.
We have identified the cause of these mismatches and are in contact with Twitter to fix this issue.
May 17, 14:19 CEST

Resolved - This incident has been resolved.
Oct 3, 13:23 CEST

Monitoring - We are currently in contact with Reddit regarding this issue. Their support team are investigating the reasons behind, and possible solutions for, the lack of data for some dimensions.
Jun 27, 10:13 CEST

Investigating - A few customers has reported that they lack data for a few dimensions in Reddit. We are currently investigating this issue.
May 24, 13:47 CEST

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

X Organic – Access errors on User Insights data sources

Resolved - X support has informed us that the issue has been resolved on their end.
Data sources should now resume their normal download schedules.
Sep 27, 16:09 CEST

Update - We are currently troubleshooting this external issue with X support.
Sep 27, 10:05 CEST

Monitoring - An external issue with the X API is causing access errors for User Insights data sources.

We have reported the issue to X support and are awaiting their response.
Sep 21, 15:02 CEST

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Sep 20, 2023

No incidents reported.