Investigating - Some customers are experiencing download delays with the LinkedIn Organic connector. We are troubleshooting this problem with LinkedIn support.
Feb 28, 2024 - 09:42 CET
Update - We are still in the process of arranging a solution for our Baidu integration. Acquiring access to the new Baidu API is a very thorough process, which is why it is taking a considerable amount of time. Rest assured, restoring the integration is still a priority.
Jan 25, 2024 - 11:48 CET
Update - We have noticed that existing data sources are now starting to fail to import data. The API tokens for these data sources have begun to expire, and due to the new authorization method required by the Baidu API, we cannot update these tokens. We are still working on upgrading our Baidu integration to support the new authorization method, but due to new requirements it could be a lengthy process.

We will continue to post updates on our progress here.

As a temporary solution, we recommend exporting reports manually from the Baidu Ads dashboard and importing them to Funnel using our File Import feature. Please refer to this article for more information on the File Import process: https://help.funnel.io/en/articles/4528018-file-import-import-your-own-data

Apr 27, 2023 - 10:22 CEST
Investigating - We are currently experiencing issues when connecting new Baidu data sources to Funnel. The requirements for authenticating to the Baidu Ads API have changed, and we are currently investigating what must be done on our end in order to restore full functionality to our integration.

Existing data sources appear to be unaffected, and are currently downloading as intended.

Apr 11, 2023 - 13:36 CEST
Update - Quota issues are now resolved for most LinkedIn Ads + Organic data sources. We are continuing to monitor quota usage.
Nov 07, 2023 - 16:18 CET
Monitoring - All LinkedIn Ads and Organic data sources are again experiencing download delays due to API quota limitations.

Data sources will pause downloading when the LinkedIn credential they are associated with runs out of daily quota. Sources will start downloading again at the following UTC midnight, and continue downloading until they again experience a quota issue.

We are working with LinkedIn API support to increase daily quota limits.

Nov 03, 2023 - 09:59 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 31, 2023 - 11:06 CET
Investigating - We are investigating this issue.
Oct 30, 2023 - 11:49 CET

About This Site

This is the status page for Funnel. It is used for announcing technical issues and posting updates as issues are diagnosed and resolved.

It was put in place in November 2019, which means you will not find information about prior issues.

Funnel Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 5, 2024

No incidents reported today.

Mar 4, 2024

No incidents reported.

Mar 3, 2024

No incidents reported.

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

Unresolved incident: LinkedIn Organic - Delayed downloads.

Feb 27, 2024
Resolved - We believe the issue with Looker Studio has been resolved by Google and all Looker Studio reports should be functioning as normal. Please see Google's status page for more details: https://support.cloud.google.com/portal/system-status?product=WORKSPACE
Feb 27, 16:57 CET
Update - Google has updated the issue tracker page from https://issuetracker.google.com/issues/326802543 to the Google Cloud Support Portal status page. Going forward please use the following link to monitor updates from Google with regards to the Looker Studio issue as they continue to fix the problem: https://support.cloud.google.com/portal/system-status?product=WORKSPACE
Feb 26, 21:39 CET
Monitoring - We have reports of some users affected by the issue being able to successfully refresh their Looker Studio reports now. Funnel services are also operating at normal levels with incoming data requests for existing Looker Studio reports acting as expected. An issue with the status “processed” can be found in the Google IssueTracker platform: https://issuetracker.google.com/issues/326802543 where some Looker Studio users are still reporting issues. The Funnel team will continue to monitor for updates.
Feb 26, 15:33 CET
Investigating - Google is experiencing issues with their Looker Studio Community Connectors which affects our Looker Studio connector. Currently it's not possible to connect or reconnect data sources using our Looker Studio connector, and it seems to affect existing reports as well. We are investigating and will update as soon as we know more.
Feb 26, 10:24 CET
Feb 26, 2024
Resolved - This is now resolved, data sources are once again importing data as expected. Basis confirmed that the cause of the incident was an outage on the side of their network provider, which has since been fixed.
Feb 26, 10:08 CET
Monitoring - We have noticed that some data source imports have started working again, hopefully indicating that the problem has been resolved.

We will keep monitoring affected data sources to ensure that everything works as intended.

Feb 23, 16:34 CET
Investigating - All Basis data sources are currently experiencing delayed imports as a result of an API outage on the platform's side. The outage appears to have started yesterday around 3:00 PM UTC.

We will continue to monitor the situation.

Feb 23, 11:32 CET
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - This incident has been resolved.
Feb 23, 09:01 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 16:36 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 20, 11:06 CET
Investigating - We are currently investigating the issue.
Feb 19, 10:27 CET
Feb 22, 2024
Feb 21, 2024

No incidents reported.

Feb 20, 2024