TikTok have confirmed on their end that the underlying issue is resolved, and our monitoring shows that all data sources are successfully importing data once again.
Posted Aug 18, 2026 - 10:26 CEST
Monitoring
All sources affected by this incident are now downloading again.
We’ll continue to monitor the connector to ensure the recovery remains stable. If we don’t observe any further degradation, we’ll close the incident later today.
Posted Aug 14, 2026 - 11:55 CEST
Update
TikTok has informed us that their engineering team is actively working on a resolution for this issue.
They are treating it as a critical-priority incident (P0), however as of right now there is no estimate for when the problem will be fixed.
Posted Aug 13, 2026 - 08:00 CEST
Identified
We have narrowed down the issue and submitted a bug report to TikTok's team for further investigation.
Posted Aug 12, 2026 - 10:26 CEST
Investigating
We have observed elevated error rates for our TikTok connector, causing data imports to be delayed.
We are currently investigating the cause of these errors, and will follow up as soon as we have more information.